Elevate Pay For GetOnTop Users: Guide to Documents and Setup

If you’re freelancing on Ontop and want to get paid via Elevate Pay, you’ll need to complete verification first. This process helps protect your account and ensures compliance with financial regulations.

In this guide, we’ll walk you through the required documents step by step. Whether you’re based in Pakistan, Bangladesh, or Egypt, this article will help you upload the right files and avoid delays.

While Ontop manages your projects, clients, and payouts, Elevate Pay requires a separate verification step. Until you complete this, you won’t be able to receive payments through Elevate Pay.

What Do You Need to Provide?

To activate your Elevate Pay account, you must upload three types of documents:

1. Proof of Income

2. Proof of Address

3. Proof of Identity

The type of ID may vary depending on your country, but the overall process is the same.

Document Overview for Ontop Users

What Makes a Document Acceptable?

For smooth verification:

• Your name and address must be clearly visible.

• Bank statements and bills must be no older than 90 days.

• Upload original files (PDF or scans) screenshots are not accepted.

• Your ID must be valid (not expired) and match your Ontop profile information.

What Is “Proof of Income” on Ontop?

When you accept work through Ontop, you’ll have either a contract or an invoice that outlines the project details and payment terms. This contract or invoice will serve as your official proof of income for Elevate Pay.

You can access and download these documents from your Ontop dashboard under the Projects → Contracts section.

Your proof of income should ideally show:

• Your name

• Client’s name or company

• Agreement details (payment rate/terms)

• Signature or approval

Country-Specific Requirements

Pakistan

• Proof of ID: Passport or NIC

• Proof of Income: Ontop project contract or invoice (PDF)

• Proof of Address: Bank statement or utility bill

Bangladesh

• Proof of ID: Passport, Old NID, or New Smart NID

• Proof of Income: Ontop project contract or invoice (PDF)

• Proof of Address: Bank statement or utility bill with your name and address

Egypt

• Proof of ID: Passport

• Proof of Income: Ontop project contract or invoice (PDF)

• Proof of Address: Utility bill or bank statement with your name and address

Document Preparation Tips

Here are a few tips on how to arrange and upload your documents to ensure successful verification:

• Use a scanner or good-quality camera — avoid glare, shadows, or cropping.

• Save documents as PDFs when possible.

• Ensure your Ontop account details match your ID exactly.

• Always use current and valid documents.

Mistakes to Avoid

• Submitting expired ID cards or passports

• Uploading screenshots instead of PDFs

• Using documents with mismatched names (Ontop vs ID)

• Submitting proof of address without a full name and address

Need Help?

If you’re unsure whether your documents meet the requirements or face issues while uploading, Elevate Pay Support is here to help. You can:

• Use the live chat during onboarding

• Contact support directly for assistance with:

  • Document formatting

  • Contract proof validation

  • Troubleshooting rejected uploads